Legal
Privacy Policy
Last updated: 3 October 2026
Scent Code Studio (“we”, “us”, “our”) operates scentcodestudio.com. This policy explains what we
collect when you browse, subscribe or buy from us, why we collect it, and the choices you have.
We only ask for what we need to make and deliver your order.
1 · What we collect
- Order details — your full name, delivery address, phone number, email
address and any landmark or alternative phone you add at checkout.
- Payment status — the transaction reference and payment status returned by
Paystack. We never see or store your card number, PIN, CVV or bank details.
- Cart contents — stored locally in your own browser so your basket survives a
page refresh. It is not sent to us until you check out.
- Messages you send us — WhatsApp chats, email enquiries and support
conversations.
- Newsletter — your email address, only if you choose to subscribe.
2 · How we use it
- To process, fulfil and deliver your order and to confirm payment with Paystack.
- To contact you about delivery, stock, custom orders or a question you raised.
- To send order and shipping updates — these are part of your purchase, not marketing.
- To send occasional studio notes and offers, only where you have subscribed. Every email has
an unsubscribe link.
- To keep the site secure, prevent fraud and understand which pieces people love.
3 · Payments
Checkout is powered by Paystack. Card and bank details are entered on Paystack’s
secure fields and handled entirely by them — this site never receives them. Your payment is
verified server-side before an order counts as paid, and only the reference and status are stored
against your order.
4 · Who we share it with
We share only what is necessary, and only with:
- Paystack — to take and verify your payment.
- Netlify — where this site and its order functions are hosted.
- Formspree — to deliver order confirmation and newsletter emails.
- Delivery partners — the courier or rider carrying your parcel, given only the
address and phone needed to deliver it.
We do not sell, rent or trade your personal information to anyone.
Full stop.
5 · How long we keep it
Order records are kept for as long as our accounting and consumer-protection obligations require
(typically up to 6 years in Nigeria). Support messages and newsletter subscriptions are kept until
you ask us to delete them. Cart data in your browser is cleared the moment your order completes.
6 · Your rights
- Ask what personal information we hold about you.
- Correct anything inaccurate or out of date.
- Ask us to delete your information, where we are not legally required to keep it.
- Withdraw consent for marketing at any time — no hard feelings.
To exercise any of these, email bukolafakilede12345@gmail.com or reach us on WhatsApp. We respond within 7 days.
7 · Cookies & local storage
We use local storage to remember your cart and your checkout draft, and standard analytics to see
which pages are useful. There is no advertising or cross-site tracking cookie on this store. You
can clear stored data at any time from your browser settings.
8 · Changes to this policy
If something material changes, we will update this page and revise the date above. Continuing to
use the store after an update means you accept the revised policy.
9 · Talk to us
Scent Code Studio · Futa Southgate, Akure, Ondo State, Nigeria
Email: bukolafakilede12345@gmail.com ·
WhatsApp: +234 706 620 1698
Legal
Refund & Returns
Last updated: 3 October 2026
Every piece is hand-poured and checked before it leaves the studio. If something arrives wrong,
damaged or simply isn’t what you ordered, we’ll make it right. This policy explains how.
1 · 48-hour damage or issue window
Inspect your order as soon as it arrives. Report any damage, defect or mistake within
48 hours of delivery by WhatsApp or email, and include:
- Your order reference (from your confirmation message).
- A photo or short video of the item and, where relevant, the outer packaging.
- A brief description of the problem.
Candles are fragile and melted wax in transit is hard to judge later — photos
within the first 48 hours are what let us resolve things fast.
2 · What qualifies
- Item arrived broken, cracked, crushed or leaking.
- Wrong item, wrong scent or wrong quantity delivered.
- A genuine manufacturing defect (e.g. a wick that won’t light, a holder with a hidden flaw).
- Item not delivered within the estimated window for your location.
3 · What doesn’t qualify
- Change of mind after an item has been lit, burned, unwrapped or used.
- Normal variation — because each piece is handmade, small differences in colour, texture and
weight are part of the craft, not a defect.
- Minor melt or softening that is cosmetic and doesn’t affect use, in hot-weather shipping.
- Damage reported after the 48-hour window, or without proof of purchase.
- Gift cards and sale/clearance items, which are final sale.
4 · Your options
Once we confirm an issue, choose one of the following:
- Refund — returned to your original payment method via Paystack.
- Store credit — the full amount, plus a little extra, applied to a future
order.
5 · How long refunds take
Approved refunds are initiated within 2 business days. Paystack then settles to
your card or bank in 5–10 business days, depending on your bank. We’ll send you
the reference as soon as it’s issued, and you can chase it with us any time in between.
6 · Cancellations
You can cancel free of charge before your order is packed. Once it has shipped, it follows the
standard 48-hour process above. To cancel, reach us on WhatsApp with your order reference as soon
as possible.
7 · Custom & bundle orders
Custom, engraved and build-your-own bundle pieces are made to your specification, so they can’t be
returned for change of mind. They are fully covered by section 2 if they arrive damaged, defective
or incorrect.
8 · Start a return or refund
Email bukolafakilede12345@gmail.com or message us on
WhatsApp with your order reference and a photo. We
reply within 24 hours and walk you through the next step.